Rusty Brains – Custom Motorcycle Shop in Milan
Refund and Returns Policy

Welcome to our Refund and Returns Policy page. At Rusty Brains, we are committed to providing high-quality products and exceptional customer service. However, we understand that there may be circumstances where you need to return or request a refund for a purchased product. Here, we will explain our return and refund terms and procedures in a clear and transparent manner.

1. Return Period

We accept return and refund requests within 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer a refund or return.

2. Conditions for Return or Refund

• The product must be in the same condition as when it was received and in the original packaging, including original packaging materials.
• The product must not have been used or damaged in any way.
• You must provide the receipt or proof of purchase.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure that the product reaches us safely.

4. Return and Refund Process

1. Contact our customer service at [email protected] and provide all necessary information, including the order number and the reason for the return.
2. Once we receive the returned product, we will inspect it to ensure it is in the appropriate condition.
3. We will send you an email notification confirming the receipt of the returned item and inform you of the approval or rejection of the refund.

5. Refund

If your refund request is approved, the refund will be processed, and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. We will do our best to resolve the situation as quickly as possible, offering a full refund or replacement.

7. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Next, contact your credit card company, as it may take some time before your refund is officially posted.

Then contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

8. Sale Items

Please note that only regular priced items may be refunded. Sale items cannot be refunded.

9. Non-Refundable Shipping Costs

Please be aware that shipping costs are non-refundable.

10. Contact Us

We are always available to answer your questions or concerns regarding returns and refunds. You can reach us through [insert contact information].

Thank you for choosing Rusty Brains. Your satisfaction is our priority.